Service Support
After-Sales Technical Service
Installation And Commissioning Service
We provides professional equipment installation and commissioning services for global customers, supporting both remote guidance and on-site implementation. We carry out full-process tasks including system configuration, precision calibration, and functional integration according to device standards and on-site conditions. This ensures that the equipment is stable, reliable, and ready for immediate use after delivery, meeting installation and acceptance requirements for overseas projects.
Installation And Commissioning Service
Operation Training Service
Maintenance Guidance Service
24-Hour Technical Hotline Service
24-Hour Technical Hotline
Download product manual
FAQ
Is your company a manufacturer or a trading company?
We are a direct source manufacturer with independent R&D, production and quality inspection workshops, and have years of expertise in the university laboratory equipment sector.
What payment methods are supported for overseas orders?
We accept T/T (Telegraphic Transfer) and irrevocable sight L/C (Letter of Credit). Formal commercial or proforma invoices are issued for all orders, with a transparent and traceable process.
What is the production and delivery cycle for the equipment?
Standard models: 45-60 days. Expedited production is available for urgent orders with priority scheduling, and the exact lead time is negotiable.
Do you support product customization?
Customization, OEM and ODM services are available. We can adjust parameters, structure, size and functions as required, and accept private labeling production.
How do you ensure the safe transport of the equipment?
Export-grade triple shockproof and moisture-proof packaging (shockproof foam + thickened carton + plywood wooden case) with warning labels attached.
Does the product come with a warranty? Are spare parts included?
All products come with a 2-year free original factory warranty, and common wearing parts are provided free of charge during the warranty period.
Overseas After-Sales Support：
• 7×24h remote technical support and free operation training with one-on-one engineer guidance;
• Free urgent air shipment of replacement parts for non-human-induced quality defects within the warranty period;
• Lifetime technical consultation and cost-price spare parts supply after warranty;
• Bilingual manuals, operation videos and experiment guides are included for easy use by beginners.
How do you control product quality before shipment?
Strict three-level quality inspection is carried out before delivery:
1. Raw Material Inspection: Full inspection of core components to control precision;
2. In-Process Inspection: Special personnel monitor each process to avoid defects;
3. Final Shipment Inspection: Power-on testing and precision calibration, with official inspection reports issued; factory inspection and remote inspection are both supported.
What if I don't know how to operate the equipment after purchasing it?
Free full-process training and fast after-sales response are provided. Engineers offer one-on-one remote guidance (video calls, demonstrations, graphic tutorials) with practical operation videos, helping users quickly master installation, debugging and operation with timely troubleshooting.
Can you provide product technical parameters?
Complete bilingual technical parameter sheets are available for free; please contact us to obtain them.
What foreign trade shipping terms are supported?
Mainstream terms including FOB, CIF, DDP and EXW are supported.
Video Tutorial
Fluid Mechanics
Heat Transfer
Engineering Thermodynamics
Mechanics of Materials
Aerodynamics
